Pooper scooper services are becoming more and more popular! However, most people still don’t know a service like ours even exists. We aim to change that and shed more light on the pet waste management industry as a whole. With this in mind, it’s critical that Bombs Away! stays ahead of the curve by providing the highest level of service to each and every customer we serve. We accomplish this by utilizing complex systems, hiring the best people, and communicating effectively with our customers.
Keep reading to learn more about how our pooper scooper service works and get signed up today!
The Sign Up Process
Sign Up For Services
Go through our free online quote process to get pricing and complete the client onboarding form. Give us a call or shoot us a text message should you have any questions regarding service.
Setup Payment Method
Billing occurs on a prepaid rolling (starting the day service begins) basis. We require all customers to have a card on file before we begin providing any services. You’ll be prompted to add a payment method to your account as soon as you’re done completing the onboarding form.
Schedule Your Initial Cleanup
Once we receive your sign up submission, a Bombs Away! team member will reach out via text message to schedule your initial visit/cleanup. An exact price for the initial cleanup will be given once we arrive at your residence and are able to inspect the yard. If there’s little waste accumulation, no initial cleanup is required and we can begin ongoing service at that time. We will charge the card on file after completion of the initial cleanup and start your billing subscription for ongoing services at that time.
Our Client Portal
Within our client portal, clients are able to easily manage every aspect of their service. View completed and future cleanups, view invoices and update payment methods, request service changes and much more.
Your Service Visits
Arrival Notification
If you choose to receive arrival notifications, a text message will be sent prior to our arrival on each visit. We can send arrival notifications at 5, 10, 15, 30, 45, and 60 minutes out. Most clients who choose this service prefer a 15 to 30 minute heads up of our arrival. Just let us know if you have a specific request on arrival notification times. Please note arrival notifications are estimates as many variables affect actual arrival times such as traffic, road construction, etc.
Additionally, Bombs Away! is unable to offer time-specific visits for your cleanups. However, we do guarantee your service will be completed on your service day.
Clients are not required to be home during time of service; we simply ask for easy access to the yard and that no aggressive or unsafe dogs be left outside.
Dog Poop Cleanup
The Bomb Squad (your Scooper) will arrive and begin cleaning up the dog poop. Bombs Away! staff members are trained to walk a grid pattern and break the yard into sections to minimize the chance of missing any backyard bombs. We will always walk your yard multiple times to ensure no pile is left behind.
Safety Measures
Upon entry into and exit from each client’s yard, Bombs Away! staff will initiate a 3-point check on your gate to ensure it’s always securely latched. Additionally, our techs sanitize all tools used between stops to prevent the spread of bacteria between yards. And fresh, clean bags are always used at each stop.
100% Satisfaction Guaranteed
Bombs Away! Stands by its quality of work. If you’re not happy with any cleanup service, we’ll send a technician to revisit for free.
Frequently Asked Questions
Do I need to be home when you arrive on my service day(s)?
Nope! We’ll enter through a predetermined entry point, such as a side gate. Please make sure gate is unlocked with safe and clear access free from any obstructions. We won’t attempt to hop gates or hurdle fences. If gates are locked and we cannot access your yard, you’ll still be charged for that visit. We will always try to make contact with you if gates are locked. We will try to revisit same day, if possible.
How will I know my residence was serviced?
Our clients are able to view completed and upcoming visits within our client portal. There’s also several other nifty features within the client portal to ensure a seamless customer experience. Being we’re a Green Certified company, we do not utilize paper or print materials as all correspondence is completely digital.
Do we work with dogs in the yard?
Of course! However, we’re BIG on safety—for our staff and your pets. If your dog is aggressive or doesn’t take kindly to strangers (us) entering THEIR turf, we ask that you keep your dog(s) inside the home on your service day(s) or while we’re working in the yard. Our staff will not attempt to enter a yard with an animal showing any signs of aggression, agitation or overly excited barking. If a dog that’s deemed unsafe for staff to be around is left outside and we cannot safely enter, you will still be charged for that visit. We will always attempt to contact you to see if someone is home to bring the dog inside, and/or notify you of the situation and try to return at a later time that same day, if possible.
Am I able to receive service year round?
Yes! We provide services year round, rain or shine. In the event of unsafe or hazardous weather (thunderstorms or downpours) or road conditions, we will cancel services until it’s safe to resume.
What holidays do we observe?
We work year-round, but observe the following national U.S. holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving day, Christmas Eve and Christmas day. We will always send out email reminders about a week prior to any upcoming holiday shutdown to keep our clients in the loop.
Am I able to choose my service day(s)?
No. To keep prices competititve and operations efficient, we add you to our established routes based on your address and visit frequency. If you require service on a certain day, please contact us and see if we’re able to accommodate. We’ll always do our best to try, if possible.
How often are you able to service my residence/community?
We offer visit frequencies of once a week up to six times a week in certain areas. Our most popular visit frequencies are once, twice and three times per week. The visit frequency you choose really depends on how clean you’d like to keep your yard, and of course the number of dogs in your pack weighs heavily in that equation.
Do I need to sign any contracts?
Contracts to cleanup dog poop!? Definitely not! We never require our clients to sign any contracts or make any type of service commitment. Start/stop, upgrade/downgrade services at anytime. We’re quite flexible and very easy to work with.
What forms of payment are accepted?
We accept all major credit cards (Visa, Master Card, American Express, Discover). Cash and personal checks are not accepted. In rare cases we may be able to make exceptions to this policy as a temporary or one-time deal.
Do you offer any kind of discount on services?
We don’t discount our services per se, but do run promotions on certain add-on services from time to time. Please don’t hesitate to inquire!
How will I be billed each month?
Our service is subscription-based and billing is done on a rolling basis (the same day/date your service started) each month. All clients are required to have a card on file whether receiving a one-time or ongoing services.
How do I cancel my service?
If you need to cancel service for any reason, you have a few options. Visit the client portal, send an email to howl@getbombsaway.com, or call 669-200-1630. We’d appreciate at least a 24-hour notice on service cancellations for administrative purposes, if possible.
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